We provide support through the use of Team Viewer which you can download here
Once downloaded you will need to run the application.
Our staff member will request codes provided by the software once started on your computer.
When you provide the codes to us, we can then connect to your computer. It is not possible without you providing the codes.
Download the PC: TeamViewer QuickSupport v6.0.15803
Download the Mac: TeamViewer QuickSupport v6.0.11879